Legal
Privacy Policy
We collect only what we need to reply to you and do the work, we never sell it, and you can ask us to see, correct or delete it at any time.
01 Who we are
Ayuma Studio (“Ayuma Studio”, “we”, “us”, “our”) is a web development studio. We build custom websites, web applications, Shopify stores and Shopify apps, and help businesses improve their visibility in AI-powered search through Answer Engine Optimization (AEO). We also build our own digital products.
This policy explains what personal information we collect when you visit ayumastudio.com, contact us or work with us, how we use it, who we share it with and the choices you have. We decide how and why your information is used, so we are responsible for it.
02 Information we collect
Information you give us
- Contact form. Your name, email address, contact number (optional), the service you're interested in and your message.
- Email, phone and messages. Whatever you choose to include when you email us, call us or message us through Instagram, LinkedIn or Upwork.
- Project information. When we work together, the details you share to get the work done: business information, designs, references, content, product data, and access to platforms such as your Shopify store, hosting or domain accounts.
- Billing information. The details we need to invoice you and keep proper accounts, such as your name, business name, address and tax details.
Information collected automatically
- Server logs. Like every website, our hosting provider processes technical information when you visit, such as your IP address, browser and device type, the pages requested and the time of the request. This is needed to deliver the site and keep it secure.
- Spam protection. When you submit the contact form, your IP address is used briefly to limit repeated submissions. It is held temporarily in memory and is not saved to a database.
We don't use analytics, advertising or tracking tools on this website, and we don't build profiles of visitors.
03 How we use your information
We use your information only for clear, limited purposes:
- to reply to your enquiry and discuss your project;
- to prepare proposals, plan and deliver the work you ask us to do;
- to communicate with you during a project and provide support after launch;
- to send invoices, keep accounts and meet our legal and tax obligations;
- to keep our website and contact form secure and free from spam and abuse.
We do not sell or rent your personal information, and we do not add you to marketing lists without your permission.
04 Why we're allowed to use it
We handle personal information in line with India's Digital Personal Data Protection Act, 2023, and other privacy laws that apply to the people we work with. Depending on the situation, we rely on:
- Your consent, for example when you send us a message through the contact form. You can withdraw it at any time.
- Taking steps before or under a contract, when we prepare a proposal or deliver work you've asked for.
- Legal obligations, such as keeping invoices and accounting records.
- Legitimate uses, such as protecting our website against spam and misuse, in a way that doesn't override your rights.
07 International transfers
Ayuma Studio is based in India and works with clients in other countries. Some of our service providers, including Resend, store or process information outside India, for example in the United States. When information is transferred, we rely on providers with appropriate security and contractual safeguards, and on the protections that the law requires.
08 How long we keep it
We keep personal information only for as long as we need it:
- Enquiries are kept for as long as needed to reply, follow up and keep a reasonable record of our conversations.
- Project and billing records are kept for the length of our work together and afterwards for as long as accounting, tax and legal rules require.
- Access details to your platforms are used only for the work and deleted from our side when it ends. We recommend that you also remove our access or change passwords once a project is complete.
When information is no longer needed, we delete it or make it anonymous.
09 How we protect it
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access limited to the people who need it, and established, reputable service providers. No method of sending or storing information is completely secure, but we work to protect your information and will act promptly if anything goes wrong, including notifying you and the authorities where the law requires.
10 Your rights
Depending on where you live, you can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct information that is inaccurate or incomplete;
- delete your information, where we don't need to keep it by law;
- stop using your information, or withdraw a consent you've given;
- give you a copy of your information, where the law provides for this;
- name another person to exercise your rights on your behalf in case of death or incapacity.
To make a request, email founder@ayumastudio.com. We may need to confirm your identity before acting on it. If you're not satisfied with our response, you can complain to the Data Protection Board of India or to the data protection authority where you live.
11 Children
Our website and services are meant for businesses and adults. We don't knowingly collect personal information from anyone under 18. If you believe a child has sent us their information, please contact us and we will delete it.
12 Changes to this policy
We may update this policy when our services, tools or legal requirements change. The current version is always available on this page, and if we make significant changes we will make that clear on the website.
13 Contact us
For any questions, requests or concerns about your privacy, including grievances, email founder@ayumastudio.com. You can also reach us through our contact page.